Complaints

QEBF adopts the AEBF Policies, please follow the link below.

https://aebf.com.au/australian-eight-ball-federation-inc/policy

QEBF adopts the AEBF Member Protection Policy, please follow the link below.

https://aebf.com.au/australian-eight-ball-federation-inc/policy/aebf-member-protection-policy

Reference Document: The Complaints Process Step by Step (PDF Download on Sport Integrity Australia website)
https://www.sportintegrity.gov.au/sites/default/files/SIA225-0823-8-NIFComplaintsStepByStep-A-6-DIG.pdf

QEBF Complaint Form

https://qpool.com.au/wp-content/uploads/2026/08/Report-Notes-Template.pdf

If you have any questions or concerns about the complaint process, email complaints@qpool.com.au or Sport Integrity Australia directly. If you are emailing an complaint please include details as per this document.

Reference: Australian Eight Ball Federation

**COMPLAINTS, DISPUTES AND DISCIPLINE**

We have seen a recent increase in the number of complaints submitted to the AEBF, many of them regarding the Complainant feeling that procedural fairness and processes weren’t followed by their local or state body.

The AEBF has signed up to Sport Integrity Australia’s National Integrity Framework (NIF), which is there to guide us to ensure complaints and grievances are handled fairly, impartially, and with confidentiality and care.

When can a local or state complaint be escalated to the AEBF?

Our Member Protection Policy states that the lowest level at which a matter can be dealt with shall always be preferred. A member should lodge a complaint with the association or federation running the event or competition at which the incident occurs in the first instance. That organisation should handle the complaint in accordance with the complaint handling procedures, which may involve an investigation or mediation. If after the process has been finalised the person feels that procedures weren’t followed, the person can lodge a complaint with the organisation the next level up (such as their state body, and next, to the AEBF). If a local or state level complaint is lodged directly with the AEBF without going through the appropriate channels first, the AEBF will refer you to your local/state organisation.

What can the AEBF do if a complaint is escalated?

The AEBF will not re-investigate a complaint and will not overturn a decision made by the original association. Instead, the AEBF will investigate if procedures have been followed by the state body and will assess the integrity of the decision-making (such as conflicts of interest that may be present). If it is found that a state body has not followed procedures, an independent tribunal may decide to impose sanctions.