QEBF qpool

Queensland Eight Ball Federation

QEBF qpool

Queensland Eight Ball Federation

Complaints

The Complaints Process (PDF Download on Sport Integrity Australia website)
https://www.sportintegrity.gov.au/sites/default/files/SIA225-0823-8-NIFComplaintsStepByStep-A-6-DIG.pdf

As of 29 September 2025, the new National Integrity Framework (NIF) policies are effective.

Here are the policies under the National Integrity Framework: 

Fact Sheets about National Integrity Framework 

For further information

If you have any questions or concerns about the complaint process, email complaints@qpool.com.au or Sport Integrity Australia directly. If you are emailing an complaint please include details as per this document. https://qpool.com.au/wp-content/uploads/2026/08/Report-Notes-Template.pdf

Key Contacts

Reference

Australian Eight Ball Federation

**COMPLAINTS, DISPUTES AND DISCIPLINE**

We have seen a recent increase in the number of complaints submitted to the AEBF, many of them regarding the Complainant feeling that procedural fairness and processes weren’t followed by their local or state body.

The AEBF has signed up to Sport Integrity Australia’s National Integrity Framework (NIF), which is there to guide us to ensure complaints and grievances are handled fairly, impartially, and with confidentiality and care.

When can a local or state complaint be escalated to the AEBF?

Our Member Protection Policy states that the lowest level at which a matter can be dealt with shall always be preferred. A member should lodge a complaint with the association or federation running the event or competition at which the incident occurs in the first instance. That organisation should handle the complaint in accordance with the complaint handling procedures, which may involve an investigation or mediation. If after the process has been finalised the person feels that procedures weren’t followed, the person can lodge a complaint with the organisation the next level up (such as their state body, and next, to the AEBF). If a local or state level complaint is lodged directly with the AEBF without going through the appropriate channels first, the AEBF will refer you to your local/state organisation.

What can the AEBF do if a complaint is escalated?

The AEBF will not re-investigate a complaint and will not overturn a decision made by the original association. Instead, the AEBF will investigate if procedures have been followed by the state body and will assess the integrity of the decision-making (such as conflicts of interest that may be present). If it is found that a state body has not followed procedures, an independent tribunal may decide to impose sanctions.