What contact information is a business required to collect?

A person who owns, controls or operates a restricted business, activity or undertaking (for example, a restaurant or bar) must collect contact information about all guests and staff at the time of entry and store it for contact tracing purposes for a period of minimum of 30 days and a maximum of 56 days. Hospitality venues such as pubs, clubs and cafes, must collect this information electronically. Collection of contact information is not required for takeaway or home delivery.

For each patron, this information must include:

  • Full name
  • Phone number
  • Email address (residential address if unavailable)
  • Date and time period of patronage

To capture the time period, businesses must keep a person’s ‘in-time’ and either the person’s ‘out-time’, have policies that restrict time periods (for example, a two-hour table limit) or inform the person they are more likely to be contacted by authorities in the event of contact tracing if an ‘out-time’ is not provided.